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Biz Card Resources

 Which card did you receive?

I wanted to create business cards that are useful, so I put a few ideas out to my clients and they let me know which ones stood out.


Problem-Lock is when a person’s thinking is stuck on the problem and the drama of the problem. On the card, you’ll find some break-state questions – some are pretty leftfield, but non-the-less potentially useful! The key is to find an answer to the question as opposed to fighting it. This way, your brain covers more ‘neural-real-estate’, loosens-up thinking and potentially reaches new insights.

Stabilisation Device

Life is too short to put up with a wobbly table in café … With a Solution Focus, use the card to stabilise the issue and enjoy your coffee. Expanding on this, the principle is simple – take action to reduce interference on your performance, do what’s useful.

Ninja not Winja

It’s OK to express dismay, have your grump moments and even throw your toys out of the cot on the odd occasion. But there’s a cut-off time too, at which point it’s useful to become Ninja not Winja. Like a Ninja, take action and respond in the moment – peacefully and with integrity of course – but decisively.

No Parking

You can attach any meaning that suits to this image. It maybe to get on with that ‘tough’ task you’ve been putting off or starting that book you’ve been wanting to write … or perhaps you should rebel, park-up for a while and rest.

8-Step Conflict Resolution Process

The eight steps come from the training, Communication Leadership and are a set of principles used internationally in peace processes.

  1. Calm: Be calm before resolving conflict, get yourself into a ‘peace-maker’ mind-set and demonstrate leadership.
  2. Establish Partnership: If you want a sustainable resolution, then collaborate with the person you have a conflict with to find a solution. At this stage you’re just setting-up that collaboration, solutions come soon!
  3. Elicit Needs: Get clear on what the other person’s practical needs are and share your own. These are tangible needs, not ‘I’m right’ or ‘You’re wrong’ statements.
  4. Brainstorm Solutions: Together, work out possible solutions, brainstorming first and qualifying in the next step.
  5. Choose Win-Win Solutions: Go through your options and choose the best ones. Remember, they are only win-win if you both get your needs met.
  6. Plan, Action & Ownership: Share the load, plan who will do what and by when.
  7. Evaluate: Check post conversation, is everyone now happy? Check again one week later and then a month later if needs be.
  8. Build the relationship: The conflict will be resolved, so invest in building the relationship – good relationship leave less room for conflict to happen in the first place.

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